A Workshop for Frontline Professionals Handling Difficult Customers

CONTACT FOR DATES

One of the most significant psychosocial hazards for frontline staff is dealing with angry or emotional customers. The effects of the encounter can last long after the event and contribute to elevated stress levels, mental health issues and staff absence.

This 3 hour (face to face) workshop, is designed to EMPOWER your staff member:

* to feel CONFIDENT in uncomfortable situations
* to actively LISTEN and RESPOND without absorbing other’s emotions
* to employ the AAA+ Response Sequence
* to practice ASSERTIVE communication
* to process their emotions after the event (or seek help)

 

Share your ideas, stories and opinions without going completely blank, talking to your notes or boring your audience senseless. - Discover the real reasons we are nervous - Unlock your individual code to overcome your fears - Uncover what's already working for you - Practice hacks that will lift your presentation to a new level FAST - Respond with confidence in meetings and interviews.

Suitable for:

• Those with BIG goals | Clear Vision
• Willing to test their boundaries
• Unwilling to settle for ‘near enough is good enough’

What’s the deal:

I am passionate about public speaking and communication in all its forms. I believe that when a group gives you their time and attention, you repay them with your absolute best.

No ‘winging it’. No half-assing.
You plan, you prepare and you perfect.

When it comes to working 1 on 1, I work with those who are looking to make an unforgettable impact.

If you give me your best, I’ll give you mine.

Per 1 Hour Session: $230 inc. gst
[3, 6 and 12 month Mentoring Packages available]

FIRST STEP – let’s lock in a quick catch up via Zoom and see if we’re the right fit.