let’s talk COMMUNICATION HYGIENE

• Business production and profitability
• Physical safety
• Psychosocial safety (Wellbeing in the Workplace)
• Client satisfaction

• Ensure all necessary staff are in attendance.
• Choose a quiet environment with no interruptions or distractions.
• Focus on ONE area of communication – written, verbal (business-based) or interpersonal.
• Make a note of all points in your production chain/systems and procedures where communication is required.
• As human beings, like it or not, emotions can play a large role in how communication is delivered, received and interpreted.
• If you identify someone who may be triggered by this forum, consider speaking to them beforehand to ensure they are comfortable attending and can prepare if needed.

• Let all present know that all opinions will be respected and positive mindset is expected.

• Run through the risks of poor communication (asking for input from the group)
• The definition of communication, how do we know when it has taken place.   i.e. communication has not occurred until the receiver acknowledges receipt and confirms understanding.
• Cover each of the points of communication that you identified in the set up of the talk – ensuring all understand when and how communication should occur.
• If the group identifies any ‘holes’ in the chain of communication, work together on an agreed solution, ensuring that all parties are involved.

• Set a date to revisit any issues discussed to ensure successful implementation.