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let’s talk COMMUNICATION HYGIENE
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One of the greatest risks to any business is lack of communication.
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Risks
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- Business production and profitability
- Physical safety
- Psychosocial safety (Wellbeing in the Workplace)
- Client satisfaction
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Preparation
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- Ensure all necessary staff are in attendance.
- Choose a quiet environment with no interruptions or distractions.
- Focus on ONE area of communication – written, verbal (business-based) or interpersonal.
- Make a note of all points in your production chain/systems and procedures where communication is required.
- As human beings, like it or not, emotions can play a large role in how communication is delivered, received and interpreted.
- If you identify someone who may be triggered by this forum, consider speaking to them beforehand to ensure they are comfortable attending and can prepare if needed.
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Set expectations
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- Let all present know that all opinions will be respected and positive mindset is expected.
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Step through
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- Run through the risks of poor communication (asking for input from the group)
- The definition of communication, how do we know when it has taken place. i.e. communication has not occurred until the receiver acknowledges receipt and confirms understanding.
- Cover each of the points of communication that you identified in the set up of the talk – ensuring all understand when and how communication should occur.
- If the group identifies any ‘holes’ in the chain of communication, work together on an agreed solution, ensuring that all parties are involved.
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Follow up
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- Set a date to revisit any issues discussed to ensure successful implementation.
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Would your team benefit from a neutral party delivering this toolbox talk?
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I can pack up my kit and bring my unique blend of humour and straight talk to your team in a standard 60 minute session or craft a tailored talk to tackle your team’s biggest communication challenges.
Just use the contact form below.
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