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In Person Workshops
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Reception Resilience
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A Workshop for Frontline Professionals Handling Difficult Customers
CONTACT FOR DATES
One of the most significant psychosocial hazards for frontline staff is dealing with angry or emotional customers. The effects of the encounter can last long after the event and contribute to elevated stress levels, mental health issues and staff absence.
This 3 hour (face to face) workshop, is designed to EMPOWER your staff member:
* to feel CONFIDENT in uncomfortable situations
* to actively LISTEN and RESPOND without absorbing other’s emotions
* to employ the AAA+ Response Sequence
* to practice ASSERTIVE communication
* to process their emotions after the event (or seek help)
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Speaking without Freaking
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One on One Sessions
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Suitable for:
- Those with BIG goals | Clear Vision
- Willing to test their boundaries
- Unwilling to settle for ‘near enough is good enough’
What’s the deal:
I am passionate about public speaking and communication in all its forms. I believe that when a group gives you their time and attention, you repay them with your absolute best.
No ‘winging it’. No half-assing.
You plan, you prepare and you perfect.
When it comes to working 1 on 1, I work with those who are looking to make an unforgettable impact.
If you give me your best, I’ll give you mine.
Per 1 Hour Session: $230 inc. gst
[3, 6 and 12 month Mentoring Packages available]
FIRST STEP – let’s lock in a quick catch up via Zoom and see if we’re the right fit.
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